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Conduent, a global technology-led business solutions and services company, has announced an innovation initiative with Microsoft that will use Microsoft Azure OpenAI Service to bring the power of generative AI to drive quality, productivity, and faster cycle times for Conduent's global clients.
The innovative initiative initially is exploring generative AI implementation in healthcare claims management, customer service platforms, and fraud detection, with three pilots underway, per a press release.
"With a heritage built on helping our clients improve their business performance through technologies such as automation, machine learning, and digitalization, we are excited to collaborate with Microsoft to develop the next generation of business solutions that will be powered by generative AI," says Conduent President and CEO Cliff Skelton.
The press release outlines three use cases: Intelligent data harvesting from healthcare claims documents for faster adjudication by implementing Azure AI Document Intelligence and Azure OpenAI Service Increasing the volume and speed of fraud detection processing in payments by using Azure AI Language Service and Azure OpenAI ServiceIntelligent customer service agent responsiveness by using Azure AI Language Service and Azure OpenAI Service Read the Entire Article
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